2017 Officer Elections

It is time for DFW HDI Chapter Elections for the 2017-2019 term.  Take a few minutes to review the information about each of our candidates in the section below. HDI members can begin voting in the last week of April and we will announce the winners on May 1st. DFW HDI members will be emailed a voting ballot when the election process kicks off. We are excited to have so many qualified candidates running for these positions. The chapter would not be what it is today if it wasn’t for a strong core of officers.

Candidates – Thank you for volunteering to help this amazing organization.
Members – Thank you for supporting these candidates and helping us select the right person for the role.



Pierre Lazarus – Southwest Airlines

Tell us about who you are and how you connect to the DFW HDI chapter. Pierre works for the leadership team of the Service Desk @ South West airlines. Southwest has been a corporate member of HDI in the past and Pierre has attended and participated multiple chapter meetings. As his team further develops their methods in raising maturity levels, Pierre wants to be more knowledgeable about the best practices employed by his peers at other companies.

Why do you want to run for this position? He would like to assist in driving an increase in membership and helping the chapter grow as well as continuing to provide best practices to new and seasoned leadership teams across the DFW. Working with sponsors and practitioners to increase value to all members is a goal.

Linkedin Profile – https://www.linkedin.com/in/pierre-lazarus-itil-sctl-8aa6b628/


 VP of Membership

Alex Sandoval – CBRE

Tell us about who you are and how you connect to the DFW HDI chapter.

I’ve worked with CBRE’s Service Desk for almost 10 years (2007) initially as a contractor for a few months then a full time employee since then. Prior to that I’ve worked as a contractor on the service desks at AIG, the Army Reserve, and the Associates right before Citigroup acquired them. In between some of those service desk roles I’ve worked as a property preservation specialist for First American and First Horizon National securing abandoned or foreclosed properties.

I’ve been coming to HDI meetings off and on for several years. My first managers at CBRE selected me as on of their nominees for AoY way back in the day. There was a dry spell of attending meetings because one of my subsequent managers did not allow us to go to meetings so periodically I would take paid time off to attend some meetings. Since then my current manager is a big proponent of HDI and so we’ve been attending almost all the meetings and I’ve even had the opportunity to attend the 2015 HDI Conference in Orlando. That was a great experience but now we are trying to get things going internally at CBRE. We have our full time employees all HDI certified and received the HDI Team Certified Award. Up until this month we had 100% of our full time employees HDI certified as well but we had to ruin it by converting one of our contractors to a full time employee. We’ll get him certified shortly though in order to bring us back up to par.

Why do you want to run for this position? I initially wanted to just help out the chapter by lending a hand here and there but after speaking with Rob Prychodnik and my director, Mike Wilkins I think it would benefit CBRE and especially the chapter to get more directly involved. Ideally I would like to see more practitioners involved in the chapter and to continue growing our membership by engaging these lower hanging fruit and maybe getting them to show up at the meetings as well.

Linkedin Profile: N/A

Marcus Johnson – Pepsico

Tell us about who you are and how you connect to the DFW HDI chapter. 

My name is Marcus Johnson and I am currently the PepsiCo Service Desk Director. I have been involved with HDI since 2000. Each year, we try to stay involved with local chapter sessions and AOY nominations.

Why do you want to run for this position?

I have a passion for connecting with other IT Service Desk professionals along with networking with others sharing ideas. I hope I can bring a level of professional experience and wisdom to this role. I am also very interested in growing within the organization to assist in leading a very strong organization that is primarily responsible connecting others and providing best practice information across a wide range of companies.

Linkedin Profile: N/A

Miles Kemp – Robert Half Technology

Tell us about who you are and how you connect to the DFW HDI chapter. 

I am a young, eager, up and coming professional who is out going and has a great personality. I strive daily to make myself a better person in my profession. I have been in sales for 5 years now, I am currently employed at Robert Half Technology. I have been attending HDI when I was introduced by a former colleague of mine Jamison Kuhle.

Why do you want to run for this position?

I am running for this position because I have participated in HDI before and am passionate about what HDI provides not only for the community as well as the members. I also want to run for this position to help accomplish the growth of HDI and make it an unforgettable experience for members. Plus this is great way to get involved with the Technology industry. I think that I would be a great fit for this position and can help take HDI to the next level.

Linkedin Profile – https://www.linkedin.com/in/miles-kemp-a978868a/



 VP of Media and Publications

Adrienne Buckley – Pepsico

Tell us about who you are and how you connect to the DFW HDI chapter. Adrienne Buckley is a Manager at the PepsiCo Support Center (PSC). She has worked in the IT field for 30+ years, 18 of those at PepsiCo. As the manager of all the off-shift teams (2nd, 3rd and Weekend), plus a team of two, covering knowledge management and reporting. Adrienne wears many hats. First and foremost, Adrienne is responsible for ensuring her team of twenty-three Support Center analysts are prepared to support all of PepsiCo’s divisions, including Frito-Lay, Quaker, Tropicana, Gatorade, Pepsi Cola North America, and Pepsi International. In addition, she has responsibility for knowledge management. In 2012, Adrienne added the PSC Reporting metrics to and her responsibilities, a considerable task for a corporation of PepsiCo’s size. Adrienne is particularly proud of the success of the PSC Work from Home program. She was responsible for developing, promoting, and implementing the program, and she continues to drive the participating analysts to excellence in this arena. Adrienne holds a BA in Business Administration from Northwood University, and received her Masters in Information Systems Management from Walden University. Adrienne participates in PepsiCo’s Employee Resource Groups, and she is HDI (Manager) and ITILv3 certified. You may have seen her at several HDI Analyst of the Year banquet events over the years. In past years, Adrienne held the Vice President of Vendor Relations role. Adrienne is excited about the opportunity to step up her DFW HDI game and put her skills to work as the Vice President of Media & Publications.

Why do you want to run for this position? I’m excited to be a part of a world class, captivated, group of professionals who want to make a difference. Allowing me the opportunity to prove in this role, what I’ve experienced during my time away. Here at PepsiCo, I’ve been fortunate to work from a global perspective when it comes to the service desk arena. I believe I can add value in sharing knowledge, cultivating diverse cultures, utilizing leading edge technology, and be an advocate for HDI.

Linkedin Profile: N/A

Hope Burchard – Air Medical Group Holdings (AMGH)

Tell us about who you are and how you connect to the DFW HDI chapter. I (Penny Westbury, VP of Communications) am nominating a member of our Operations and Support Services team for the VP of Media & Publications. Her name is Hope Burchard. She is our “jack of all trades” here at AMGH IT and I believe she will be a perfect fit for our board. She is very outgoing, loves technology and has experience in social media that would prove beneficial many fold. When I approached Hope about this endeavor her eyes lit up and said YES, without even knowing what it entailed. I have worked with her for almost a year now and she is the fireball we need to keep our ideas fresh and exciting!! Please join me in nominating her as our new VP of Media & Publications!

Why do you want to run for this position? When I asked Hope why she said yes without knowing more she stated that she has been looking to become more active in the Service and Support community and believes this would be a great way to shine! She feels this position would provide her with experiences and opportunities to help her reach career and personal growth goals. She has worked in many support roles throughout her 10-year support career; Striving to always provide a top-tier experience when working with clients, colleagues or her management team.  I can definitely vouch for that as she goes way above and beyond when it comes to service! She believes being challenge driven, detail-oriented and resourceful has helped her move from Customer Service Representative to where she is today as an IT Operations Analyst. Being a part of HDI and what I have told her about this role is exactly where she can give back to the community and would make a perfect candidate for our VP of Media & Publications!

Linkedin Profile: N/A


 VP of Vendor Relations

Kyle Crow – Randstad

Tell us about who you are and how you connect to the DFW HDI chapter. I was born and raised in the Dallas area, graduating from Irving High School before getting an Electrical Engineering degree from Texas Tech. I was introduced to the DFW HDI Chapter in 2016 and have enjoyed getting to meet the members there, as well as learn about the challenges and initiatives different organizations face.

Why do you want to run for this position? I am running for this position in order to help DFW HDI foster a closer relationship between the organization and its sponsors. I have experience in leadership roles, such as Graduation Relations, as well as fundraising for various organizations/events. I’m a hard worker and have no problem in doing the leg work it takes to achieve these tasks.

Linkedin Profile: http://www.linkedin.com/in/crowkyle/

Seth Bruce – Southwest Airlines

Tell us about who you are and how you connect to the DFW HDI chapter. I was introduced to HDI by the involvement of Southwest Airlines in the Analyst of the year program. I have been involved in Help Desk and Service Desks for many companies over the past 15+ years. I see Service Desk work as an intersection of technology and social interaction as the two worlds meet.

Why do you want to run for this position? I would like to participate with both my own employer and other companies to explore areas for partnership and cooperation both for the organizations involved as well as the improvement of agents, analysts, and technology workers everywhere. I want to make a difference and become part of an organization that works to award those in our industry.  Help me become part of this organization as a new chapter officer!

Linkedin Profile: N/A


 VP of Finance

Bill VanRiper – 7-Eleven

Tell us about who you are and how you connect to the DFW HDI chapter. Bill has been in the Help Desk / Service Desk industry since June 2000. Graduating from Pace University in New York with a BBA in Accounting/Financial Management, he uses his analytical skills to drive both outsourced and internal Help Desks to superior support of their customer. Bill relocated from Orlando Florida to the Dallas Fort Worth area to take on the responsibilities of an IT – Manager for 7-Eleven, the world’s largest operator, franchisor, and licensor of convenience stores. Bill served on the chapter’s Leadership Council before being elected to the Chapter’s VP of Finance where he has served since May, 2011.

Why do you want to run for this position? I want to help the chapter succeed through financial greatness and continue to provide the stability and accountability needed to keep this chapter running.

Linkedin Profile: https://www.linkedin.com/in/bill-van-riper-1345baa