Who Are We
We are the premier industry association providing leadership, education, and networking for all technical and customer support professionals and suppliers in the DFW area. Not only do we connect individuals in our industry but we recognize excellence at our main AOY event.
We are the premier industry association providing leadership, education, and networking for all technical and customer support professionals and suppliers in the DFW area.
DFW-HDI is dedicated to technical support professionals and their organizations by:
- Providing regular, stimulating chapter events with high value content
- Enhancing the stature of the support profession within members’ respective organizations
- Promoting professional development by exposure to industry trends and best practices
- Providing an opportunity for networking amongst technical support professionals who can call upon each other for solutions
- Bringing together practitioners and suppliers in an informative, no pressure environment.
- Providing programs to encourage and allow support organizations to recognize and reward their outstanding technical support professionals.
- Operate with honesty and integrity
- Focus on what is best for the support community
- Treat each individual with respect
- Provide a welcoming positive atmosphere to all who participate in our activities
- Be vendor-neutral and low pressure
- Strive for excellence in all we do
- Exhibit professionalism in all we do
ABOUT HDI | A UBM Tech company, HDI is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services.
Guided by an international panel of industry experts and practitioners, HDI serves a community of more than 120,000 technical service and support professionals and is the premier resource for best practices and emerging trends.
Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit www.ThinkHDI.com or call +1 719.268.0174.