August 2017 Chapter Meeting
August 17 @ 1:30 pm - 4:30 pm
Applying a Mobile First Mindset to ITSM
What does “Mobile First” really mean for IT Service Management? Is it just about designing sites and services for a mobile experience, or is it a fundamental shift in the way we conduct business and deliver service across all devices, not just mobile ones? The mobile revolution is here, and innovations in social, mobile, analytics, and cloud have completely transformed the consumer service experience, raising expectations for this same modern service experience at work as well. For those that embrace the shift, it brings game-changing opportunities to increase business agility, collaboration, productivity, customer engagement, and overall cost savings. In this presentation, we will discuss how businesses can shed the rigid, governance-heavy approach to IT Service Delivery and apply consumerized service principles to reinvent their Service Management for the Digital Age. This enables them to not only deliver the modern, elegant, and personalized service experience that today’s users expect, but to also embrace the increasing rate of change and quickly adapt to the ever-evolving demands of tomorrow.
1:30 PM Registration, Networking & Refreshments
2:00 – 2:30 Chapter Business
2:30 – 3:30 Presentation
3:30 – 4:00 Prize Giveaway (must be present to win)
Speaker: Tim Wilde
Tim Wilde is a Senior Solutions Consultant at EasyVista with nearly twenty years of experience delivering enterprise IT solutions & services. Tim has a broad range of experience managing various aspects of IT, including IT Infrastructure, Network Security, Customer Service & Support, Sales Engineering, Professional Services, Product Marketing, and Technical Training. He was formerly a principal consultant for Allen Systems Group, a provider of comprehensive Business Service Management solutions. Prior to that, Tim was the Director of Technology and Client Services for the North American division of NTRglobal, a provider of Chat, Remote Desktop, and Device Management solutions.